Customer reviews of Hanworth Autos

By Stacey W on 17 June 2020 | Purchase not verified

I have recently purchased my new car from Hanworth Motors. They were incredibly welcoming, knowledgable and professional throughout the whole process. I love my new car and I thoroughly recommend this car dealership to anyone looking for a quality second hand vehicle.

Reply from Hanworth Autos on 23/07/20

Dear Stacey, Thank you so much for your kind words.We really appreciate you taking the time out to share your experience with us. Regards, Sales Team

By Daniel K on 04 June 2020 | Purchase not verified

Brought a range rover from here last month had a few issues with vehicle after and the owner was very helpful and kept contact with me throughout. He allowed me to get the vehicle repaired at my local garage and covered most of the cost. Had an overall really good experience and I would recommend this garage to my friends. I would buy from here again. The owners a good man and very fair. Thanks once again and I love the car!

Reply from Hanworth Autos on 21/07/20

Dear Daniel, Thank you so much for your kind words, Jane. We really appreciate you taking the time out to share your experience with us. If we can assist any further please do not hesitate to contact us. Regards, Hanworth Motors Sales Team

By Stuart P on 16 May 2020 | Purchase not verified

Friendly and professional service. I’m very happy with my car. I highly recommend this company.

Reply from Hanworth Autos on 21/07/20

Dear Stuart, Many thanks for taking the time to post this feedback. Also, thank you for your kind words. Looking forward to seeing you again in the future. If we can assist any further please do not hesitate to contact us. Regards, Sales team

By Michael F on 19 March 2020 | Purchase not verified

Purchased a car from this garage engine management come on. Even though the car was under warranty they refused to pay for any repairs. The guy was rude over the phone and hung up never have I experienced anything like this.

By Brian F on 08 March 2020 | Purchase not verified

Bought a Touareg from Hanworth Autos, last week. No problems with the car so far. The buying experience was very pleasant indeed. We did not feel pressured or rushed at any stage. The staff had a positive, friendly attitude and were extremely helpful in sorting out insurance to allow the car to be taken back to Northern Ireland the following day. Highly recommended.

Reply from Hanworth Autos on 21/07/20

Dear Brian, thank you for your valuable feedback . Looking forward to seeing you again in the future. Regards, sales team

By Maisy P on 26 February 2020 | Purchase not verified

Absolutely awful customer experience and sold us a car that doesn’t even work. Bought a BMW 1 series from this garage back in October, had endless issues. 1st issue: engine management light came the day after purchase, took it back to them ‘supposedly’ fixed, however car still occasionally states an engine issue. 2nd issue: month later The radiator is leaking coolant, took back to garage, they took 3 weeks to fix it, ‘supposedly’ fixed. 4 weeks later and NO COOLANT again. Clearly the issue was NOT FIXED! Called garage to be told there is no warranty on the work completed only 1 month ago as they no longer use the same mechanic. Clearly the issue was never fixed in the first place. Don’t get me started on the customer service, they swear at you, are rude, hang up the phone. Some of the worst experience I have ever witnessed! Absolutely awful place, awful service and clearly sell cars that do not even work!

Reply from Hanworth Autos on 08/03/20

Dear MAISY, we’re sorry to hear that you had such a frustrating experience. We would like the opportunity to investigate your feedback further. Could you please call our sales team at 020 8989 6383 and please mention the car registration number. According our sales invoices, we have never sold any car with above description .We’re sorry that you had a bad experience, but we believe that this feedback is not for our company. Regards, Sales team

By Jim F on 02 December 2019 | Purchase not verified

I bought a vehicle from them in April 2019. The engine blew up shortly afterwards. They weren't interested in fulfilling their obligations under the consumer rights which states that no further expense will be incurred by the purchaser and tried every way to squirm out of their legal obligation

Reply from Hanworth Autos on 06/12/19

Dear JIM F, we’re sorry to hear that you had such a frustrating experience. We would like the opportunity to investigate your feedback further. Could you please call our sales team at 020 8989 6383 and please mention the car registration number. According our sales invoices, we have never sold any car with above description such as engine failed. Indeed, under the consumer Rights Act 2015, if you bought a car and doesn't meet of satisfactory quality, you have a right to reject something faulty and you are entitled to a full refund within 30 days of purchase or have it repaired. We’re sorry that you had a bad experience, but we believe that this feedback is not for our company. Regards, Sales team

By Leanne P on 16 September 2019 | Purchase not verified

Very helpful and friendly. Great car and great price

Reply from Hanworth Autos on 19/12/19

Dear Leanne, thank you very much for taking the time to write this review. We look forward to dealing with you again in the future. Regards, Sales Team

By Mark W on 13 September 2019 | Purchase not verified

Description of car on Autotrader was completely innacurate, claiming loads of features it did not have. Within 3 months automatic gearbox failed, timing chain and tensioners needed replacing and mechanic then found that waterpump had been bodged together and needed replacing too. Total costs £2400.

Reply from Hanworth Autos on 19/12/19

Dear Mark, According our sales invoices, we have never sold any car with above description such as gearbox failed, timing chain and tensioners failure. Also, we have never received any complain regards these issues. Indeed, under the consumer Rights Act, if you bought a car and doesn't meet of satisfactory quality, you have the right under the Consumer Rights Act to ask to return the car or have it repaired. We’re sorry that you had a bad experience, but we believe that this feedback is not for our company. If you require any further advice, please call sales manager at 020 8989 6383. Regards, Sales team

By karen A on 10 September 2019 | Purchase not verified

Disgusting bought a car from this garage only for car to be faulty. When talking to them about refund after only 14days of purchase wants to take off 800.00 of total price paid.

Reply from Hanworth Autos on 20/12/19

Dear Karen Thank you for taking the time to write this review, We have never asked you for £800 to refund your money as we have offered you a repair your car and providing courtesy car while your car is at the garage also we have offered you full refund but you requested for £500 on top of your refund to cover your tax and insurance ! unfortunately it's nonsensible request. Regards, Sales Team